AC Repair in Plano, TX

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Specializing in both residential and commercial ac repair, Kool Koncepts is committed to keeping the people of Plano, Collin County and the greater DFW metroplex area cool. No matter the age of your air conditioning system, the repairs will be done in a timely and cost-effective fashion.

The easiest thing you can say is to get a new air conditioning system. So many Air conditioning companies in the local area will say this. Why? They want to make money and repairs make them a lot less money. Kool Koncepts believe in repair over replace. Without regular maintenance and proper repairs when needed, you will quickly find yourself in a very hot and unpleasant situation. A professional AC repair technician can significantly increase the time you can use your ac unit with no need to acquire a new one. At the same time, we apply a thoughtful approach in our work and pricing all the time. What does it mean for our customers? The cost of our repairs have to be affordable and reasonable for you and your budget.

Every ac repair company has to follow a simple rule. If you want to be recommended and get an additional call from your old clients, then you have to provide both quality work and affordable prices. Some air conditioning companies have quite a notorious reputation because they’re trying to get rich with one single repair. That’s not our style and we don’t apply a business philosophy where you try to get as much money as possible with a single repair. The customers know how to punish this kind of an unacceptable professional behavior. If you are a bad AC repair company then your first repair in Plano, TX is very likely to be the last one.

The Kool Koncepts team prides itself on the fact that our first-time repairs are the beginning of the long-lasting business relationship and friendship. The feedback we get all the time if positive and encouraging. Your trust is the wind under our business wings that has helped us survive and progress in the industry so long.

Customer Satisfaction

Here’s what the Kool Koncepts have to say about the concept of customer satisfaction. All air conditioning service providers should put the money where they mouth is when they talk about customer satisfaction. You have probably witnessed first-hand how customer satisfaction sounds and looks differently before and after you call an air conditioning repair company. Before an air conditioning technician knocks on your door, he will promise you the moon and the stars. You will hear a fairytale about the importance of customer satisfaction.

Kool Koncepts knows we need to hear it from you to fuel our motivation engines. We are totally aware that one positive feedback can open countless new doors for our company. We are also aware that a single customer, who was let down in his or her hour of need during the hot summer days, can cause a great deal of damage to the business reputation for justifiable reasons. Our reputation is flawless and you can rest assured that we intend to keep it that way for as long as we are repairing air conditioning systems in Plano, TX.

What set us apart in the industry is our uncompromising three-step customer satisfaction process of verification. Here’s how it works:

Step #1: Our technician in the field is your first address for a feedback.
Share your thoughts with our technicians who are repairing your air conditioning system. Rest assured that they will submit a detailed report to our management about your suggestions and requirements. Our technicians won’t leave your home without hearing from you first about the quality of work they provided.

Step #2: We will wait for your call, visit, or email.
We don’t consider our work to be done when we leave your home or get the money once the repair is complete. It usually takes some time for you to notice a difference in your home when a repaired air conditioning system gets back in shape. Every single call, email, or visit is strongly appreciated and thoroughly evaluated. These pieces of information have an invaluable importance for the improvement of quality of our services and work. That’s why we just can’t get enough of them.

Step #3: If you don’t call us, we will call you.
Very often people feel relieved when an AC unit is properly repaired and they can get back to their daily life. In these cases, a presumption is valid that everything is OK and there’s no need to call. However, Kool Koncepts team has to make sure that your air conditioning system is working properly after the repair of it. That’s why we won’t forget to call and confirm that your home is cool and enjoyable to say according to your expectations.

You had a chance to read how our customer satisfaction system works. We mean business and we simply don’t leave room for our customers’ doubts or dissatisfaction. Air conditioning repair business is a two-way street. You can’t just take money for your work and forget about your customers. Our business requires constant updates and feedback. Air conditioners don’t bring us new work, but the people who use them do. Your satisfaction is a constant reminder that doesn’t allow us to relax and jeopardize the top quality of our services.

Kool Koncepts is dedicated to restoring the integrity of your current system whether it has slowed down with age or has completely succumb to multiple malfunctions. We value our clients and strive to achieve 100% customer satisfaction on every service call with effective and affordable services.

Whether you need air conditioning repair work for a single unit or an entire office building, Kool Koncepts highly trained and experienced contractors provide speedy, high-quality service you can depend on. For more information or to schedule an appointment, call us today because it would be a whole lot cooler if you did.