FREQUENTLY ASKED QUESTIONS

Whether you need service on an old HVAC system or you are needing a shiny, new one, Kool Koncepts wants to help you understand both, the service and the system. Over the course of our 13 years in business, we have compiled a list of frequently asked questions and their corresponding answers to help you make the best decision for either your home and or business. If you have any further questions, feel free to contact Kool Koncepts at 972-514-5665 (KOOL) or click the service link below to schedule a consultation because it would be a lot cooler if you did.

At Kool Koncepts, customer service is the goal, not sales. When considering replacing an HVAC system, it is important to weigh all options within your service needs. The biggest questions you should ask yourself are how long will you remain in the home and how soon can you expect the cost recovery of a new system. Obviously, technology has taken the industry by storm and you can, in some case,s expect up to a 50% increase in efficiency. However, the cost of these systems can be substantial. We are committed to keeping your current system running as long as possible and will not try to sell you a new system until you are physically, mentally, emotionally and financially prepared to do so. In many cases, the cost of financing a new system can be recouped through the savings you will experience on your energy bills.
If you are a first time HVAC shopper, you may experience a slight case of sticker shock! People do not realize the investment a new air conditioning system entails. With the advancement of modern technology, there is very little difference in the majority of equipment produced currently, with the exception of a few low-end models. Obviously, there are a large variety of factors involved in your decision making but by far, the biggest concern you should have is installation. With Kool Koncepts, installation is done with the highest level of professionalism, accuracy and precision. All systems are brand new and we never mix and match new and reused, existing parts. However, in the majority of cases, we can find the right air conditioning and heating system to fit for your budget.
The old saying, “They don’t make ’em like they use to,” is, unfortunately, true of today’s air conditioning products. The race to increase efficiency and reduce cost has decreased the estimated lifespan of currently available products. Many factors affect the length of service of your system, but with proper care and maintenance, a lifespan of 15 to 17 years can be expected from moderate to top of the line equipment. However, very little has changed in the manufacturing of gas furnaces and most systems have a lifetime, heat exchanger warranty that can have an expected lifespan of 20+ years.
Unfortunately with the conversion to the new R-410A refrigerant, in most cases, the replacing of the evaporator coil is required. This is both good and bad. This replacement can greatly increase your efficiency and reduce electrical consumption; however, it can be an expensive part to replace. The new evaporator coils are about 30% larger than the standard efficiency units produced before 2005.
Considering that all homes are unique and with the multitude of systems on the market, you will most likely have to rely on the expertise of your contractor. Unfortunately, many companies rely on sales staff and then pay commission based on the total cost of each sale. In short, these “professional” salesmen usually try to sell the highest priced and largest systems, regards of customers needs. At Kool Koncepts, we strive to have lifelong clients, not cut-and-go customers. This means that earning and keeping your trust, is our top priority while installing the best system, at the best price with the best customer service! Take the time to educate yourself on the equipment you currently have but if you have any questions, comments or concerns, please call our expert technicians at Kool Koncepts, we would be happy to help you find the air conditioning and heating system that will work best for you, your business and your budget.
Today, most manufacturers offer a 10-year parts warranty on their equipment with equipment registration. Contractors, on the other hand, typically only offer a 1-year labor warranty. However, the landscape of warranties for HVAC units has changed just a bit with some manufacturers still offer to cover their equipment under a labor warranty but others are now offering these warranties through a third party. We always recommend purchasing an extended labor warranty, particularly the ones backed by the manufacturer. It’s almost a certainty that you will have an issue with your unit within the 10 year period, where in most cases, the warranty pays for itself. However, beware of companies that offer warranties beyond 10 years or even lifetime warranties on labor because, in every case, they have found catch or clause to deny the claim and have forced people to purchase service agreements that require them to complete expensive checkups twice a year. We have also seen many warranty companies go out of business or disappear, without a trace, leaving no one to honor the warranty. On a more positive note, Coleman offers a full, 10 year, no fault parts and labor warranty, through the manufacturer, which means any Coleman dealer can complete warranty service, at no cost to the homeowner.
Filters help keep your duct system, motor, and coil clean and should typically be inspected every 30 days. However, we do not recommend changing the filter until it has a slight amount of discoloration. Actually, the filter only begins to collect the tiniest particles in the air, that would normally pass through the filter after it has become slightly impregnated with other matter. That does not mean to run your system with a dirty filter, just one that has done a little more work.
When the thermostat is set to “auto,” which is the most widely used setting, the fan operates only when the temperature requires it. However, there are advantages and disadvantages to using the “on” setting. Running the fan in the “on” position will continually circulate the air through the air filter, keeping an even temperature throughout the entire house. However, especially if your Air Handling unit is located in the attic space, running the fan will pick up the heat from the duct work in the attic and, if temps are high, will slowly increase the temperature in your home. The same is true of gas furnaces, the blower motor can be an energy hog but today’s units are now produced with high efficient motors that can help reduce the effects of this issue.
Replacing your AC system with a high efficient unit is the quickest way to reduce electrical consumption. We currently do not offer any system rated lower than 14 SEER. With that, it is possible to see up to a 40 to 50% reduction in energy consumed by the air-conditioning system. Many companies misrepresent savings of up to 50% on your electric bill. This, in most cases, is both a dishonest assessment, as well as an unrealistic assumption. Keep in mind, estimated energy savings relate to the energy consumed by the unit. For example, if your energy bill was $500.00 and the AC system accounted for $300.00 of that bill, a 40% reduction in AC energy usage would reduce your electric bill by approximately $120.00, resulting in a new energy bill of $380.00. A far cry from the promised 50% off of your total bill!
Efficiency ratings were established by the government to help consumers make informed choices when they are purchasing a new air conditioning and heating system. SEER relates specifically to air conditioning and, simply put, it represents the amount of energy required to produce a specific amount of cooling. A high rating indicates high efficiency. There are a variety of terms used for the efficiency ratings of varying types of HVAC equipment. Heat pump equipment is rated by the Heating Seasonal Performance Factor or HSPF. Gas furnaces are rated according to their Annual Fuel Utilization Efficiency, or AFUE.
Kool Koncepts no longer offers R-22 equipment, as we consider it a disservice to our customers. Although R-22 equipment is still being manufactured due to a loophole in the current law, the cost of R-22 Freon has become so costly, that it is forcing many to upgrade to new equipment prematurely. The new R-410a refrigerant will be its replacement and is said to have zero ozone depletion which makes it more environmentally friendly! When shopping for a new air conditioning and heating system, it’s important to be aware of the Freon differences and its related costs because some contractors still offer systems based on the R22 Freon.